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Service Writer

Service Writer

ASCO EquipmentTerrell, Texas, United States, 75160
30+ days ago
Job type
  • Full-time
Job description

Service Writer

At ASCO , we live by one motto : "We're On It." Whether it's sales, service, rentals, or repairs, were ready to tackle any equipment challenge our customers face.

Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years .

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Terrell, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate.

Service Writers directly engage with customers, service technicians, and other departments to coordinate / schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

RESPONSIBILITIES :

  • Positively take ownership of customer experience
  • Manage work orders : open, close, post time, enter notes and monitor progress
  • Prepare accurate estimates for costs of repairs and present to customer
  • Monitor and Manage accounts receivables
  • Clearly and effectively communicate to customers, technicians and service manager
  • Provide status updates on : work orders, troubleshooting, technician progress & general questions
  • Monitor phones for field technician and customer calls
  • Various other administrative duties

BASIC QUALIFICATIONS :

  • 2+ years of experience as a heavy equipment service technician or service writer
  • Ability to work in a fast paced / high volume dealership
  • Detail oriented, time management, and teamwork skills
  • Excellent customer service and communication skills
  • Proficient computer skills, and experience with G-Suite & other service programs
  • A personal dedication to work safety and accountability
  • Why Join Team ASCO?

    Compensation & Benefits :

    100% paid health insurance, 401(k) + profit sharing, and paid holidays

    Unique Perks :

    ASCO Childrens Education Program : Financial assistance for employees' children pursuing higher education

    Paid training and career development opportunities

    Our Core Values : Honor God

    Develop People

    Pursue Excellence

    Grow Profitably

    ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

    PI972787af2840-30511-37969545

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    Service Writer • Terrell, Texas, United States, 75160

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