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General Manager Operations (Bilingual) English / Spanish

General Manager Operations (Bilingual) English / Spanish

Infinity Staffing Inc.Glendale, AZ, United States
8 days ago
Job type
  • Full-time
Job description

The General Manager (GM) in the staffing industry is responsible for overseeing daily operations, managing branch or regional performance, leading recruitment teams, developing client relationships, and ensuring the achievement of business objectives. This role requires strong leadership, strategic thinking, and a deep understanding of the staffing and recruitment lifecycle.

Key Responsibilities :

1. Strategic Leadership & Planning

  • Develop and execute strategic plans to meet business goals and drive growth.
  • Identify new business opportunities and market trends within the staffing industry.
  • Set performance goals and KPIs for teams and branches.

2. Team Management

  • Lead, mentor, and manage recruitment consultants, account managers, and administrative staff.
  • Recruit, train, and retain high-performing team members.
  • Foster a positive, results-oriented work culture.

    • 3. Operations Oversight

  • Oversee daily branch operations including recruitment, client services, compliance, and reporting.
  • Ensure adherence to company policies, industry regulations, and labor laws.
  • Streamline processes for efficiency and scalability.

    • 4. Client Relationship Management

  • Maintain strong relationships with key clients; ensure high levels of client satisfaction.
  • Oversee client onboarding, service delivery, and contract negotiations.
  • Resolve escalated client issues promptly and professionally.

    • 5. Financial Management

  • Develop and manage budgets, forecasts, and P&L statements.
  • Monitor financial performance and implement corrective actions as needed.
  • Ensure profitability through effective cost and resource management.

    • 6. Sales & Business Development

  • Drive sales performance and client acquisition strategies.
  • Collaborate with business development teams to secure new accounts.
  • Attend industry events and represent the company in networking opportunities.

    • Qualifications :

  • Human Resources bachelor degree or related field preferred.
  • 5–10+ years of experience in the staffing or recruitment industry, with at least 3 in a leadership role.
  • Strong knowledge of labor market trends, employment law, and staffing best practices.
  • Proven success in managing teams and growing business revenue.

    • Skills & Competencies :

    Bilingual English / Spanish- written and oral

  • Strategic thinking & execution
  • Leadership and team development
  • Sales and client management
  • Operational and financial acumen
  • Excellent communication and negotiation skills
  • Adaptability in a fast-paced, competitive environment

    • KPIs / Success Metrics :

  • Revenue growth and profitability
  • Client retention and satisfaction
  • Team performance and productivity
  • Placement fill rates and time-to-fill
  • Compliance and operational efficiency
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    Operation Manager • Glendale, AZ, United States

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