IT Support Specialist II

Overview

• Country : United States of America
• State / County : Texas
• City : Houston
• Division : Wyman Gordon
• Company : Wyman Gordon Division
• Function : Information Technology
• Workplace Type : On-Site
• Position type : Full Time
• Opportunity ID : 19238

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description

Job Summary : As an IT Support Specialist II, you will take on a more advanced role in providing technical support and solutions to end-users within our organization. Your primary responsibility is to address and resolve complex IT issues that go beyond the scope of Level 1 support. This includes diagnosing and troubleshooting hardware, software, and network problems, as well as managing escalated support requests from Level 1 technicians. You will utilize your expertise to find creative and effective solutions, document processes, and maintain detailed records of support activities. Additionally, you will play a key role in assisting with IT projects and collaborating with other IT teams to enhance our organization's technology infrastructure. Your commitment to delivering exceptional customer service and technical expertise will be essential in ensuring the smooth operation of our IT systems and the satisfaction of our end-users. This role offers opportunities for career growth and advancement within our IT department.

Job Responsibilities :

Qualifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.

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