Call Center Agent

Wave Hotel Ambassador

You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this well-rounded role, you will provide intuitive service while assisting with room reservations, food and beverage offerings, spa inquiries and insights into our surrounding area. You will confidently manage guest inquiries, ensure accurate booking details, and offer customized recommendations that reflect our distinctive lifestyle-driven brand. Your genuine enthusiasm and in-depth knowledge of our property will help create exceptional, seamless experiences from the very first interaction.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from :

• Enhanced Wellness : Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights : Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort : Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

Qualifications

Previous experience passionately providing service to others. Excellent phone skills are needed.

The best part of serving others is creating experiences for them that go beyond the expected.

Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

Must be available to work a flexible schedule based on operational needs, including AM / PM shifts, weekends, and holidays.

High School Diploma; Hospitality, Business and Revenue Management Major

Strong Customer Service and Sales Experience

Excellent written and verbal communication skills

Able to multitask handling incoming calls via phone, text message, emails, providing information.

Previous Reservation / Front Office / Food & Beverage Experience in a luxury environment

Bilingual in both English and Spanish; Additional Language is a plus

Proficient in Microsoft Office and various hotel management systems

Knowledge on Forbes, LQA, AAA Standards

Prior experience with SynXis application, HMS, OpenTable Preferred

Demonstrable problem solving and critical thinking skills

Sales Techniques