Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team on a contract basis in Brunswick, Ohio. This role involves ensuring efficient collections processes, leveraging technology, and maintaining excellent communication with clients. The position offers a hybrid work arrangement, starting with in-office training before transitioning to remote work.

Responsibilities :

• Manage and execute collection activities to ensure timely payments from commercial and consumer accounts.
• Utilize multiple systems to track and update account statuses efficiently.
• Communicate effectively with clients to resolve payment-related inquiries and disputes.
• Leverage advanced technology skills to enhance collection processes and ensure accuracy.
• Provide detailed reporting and documentation of collection activities.
• Collaborate with internal teams to ensure smooth operations and adherence to policies.
• Follow up on overdue accounts and implement appropriate measures to recover payments.
• Maintain precision and clear oral and written communication in all interactions.
• Address billing issues and assist in resolving discrepancies.
• Ensure compliance with company standards and best practices in collections.
• Previous experience in commercial and consumer collections.
• Proficiency in NetSuite or similar software.
• Strong communication skills, both written and verbal.
• Ability to work with multiple systems and adapt to new technologies.
• Demonstrated ability to handle billing and payment discrepancies.
• Detail-oriented with excellent organizational skills.
• Comfortable working in a hybrid environment with remote capabilities.