Customer Service Representative

Customer Service Representative

We are seeking a friendly and solution-oriented Customer Service Representative to support client interactions and service delivery in Bellevue, Washington. This contract-to-permanent opportunity is ideal for someone who enjoys helping others, resolving issues, and working in a team-focused environment.

Responsibilities :

Respond to customer inquiries via phone, email, and chat

Resolve issues efficiently while maintaining a positive attitude

Document customer interactions and update account information

Collaborate with internal teams to ensure timely resolution of concerns

Provide product or service information clearly and accurately

Follow up with customers to ensure satisfaction and issue closure

Maintain knowledge of company policies and procedures

Support special projects and administrative tasks as needed

Requirements :

Customer service experience in an office or contact center setting

Strong communication and active listening skills

Ability to remain calm and professional in challenging situations

Proficiency with computer systems and data entry

Comfortable navigating multiple systems and multitasking

Attention to detail and commitment to accuracy

Ability to work both independently and collaboratively