Training Specialist

A company is looking for a Trainer I who will develop and conduct training programs for Member and Provider Service roles in contact centers.

Key Responsibilities

Conduct training needs analyses to determine specific training needs for department staff

Identify, select, and develop appropriate training programs and aids

Evaluate the effectiveness of training programs, including cost and benefit analyses

Required Qualifications

Bachelor's degree in a related field or equivalent experience

2+ years of training experience, preferably in a managed care or healthcare environment