Associate Director Clinical Care Operations

Associate Director of Clinical Care Operations

Banner Health was recently recognized on Forbes inaugural list of America's Dream Employers 2025. This list highlights employers across the country that prioritize workplace excellence and the happiness, satisfaction, wellbeing and fulfillment of their employees.

Wyoming Medical Center seeks to transform the lives of those we serve by fostering the highest level of health and wellness in our community and across our region and state.

Living in Casper you will find that mountain trails, fishing, access to lakes are within minutes from the hospital. Being centrally located in the state also allows you to easily travel through the state to take in all Wyoming has to offer such as, the Big Horn Mountains, Thermopolis Hot Springs, and Yellowstone National Park to name a few. You will find that Casper is a city, yet has a small-town feel, often times coming in contact with patients and families in the community expressing thankfulness for the care you gave!

As the Associate Director of Clinical Care Operations you will have direct oversight and leadership of a very diverse team of healthcare professionals who have the greatest impact on patient outcomes including house supervisors, logistic coordinators, Nursing Float, Sitter / PCA float, Wound Team, Dialysis, Vascular Access Team and potentially other areas as services grow. This position will float to multiple areas / units in the hospital and work closely with all Nursing Associate Directors. Being in this role allows for leadership growth as this is not only a nursing focused area but also focused on hospital operations.

Being a leadership position the worked hours are typically Monday - Friday 8 : 30am - 4 : 30pm but may vary based on the need of the facility including the possibility of evenings, nights, weekends, holidays. This role will also join the Nursing Administrator on call rotation.

POSITION SUMMARY This position provides managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure the provision of high quality, safe, and cost effective patient care. Demonstrates clinical expertise and oversees the leadership of clinical, financial, and personnel management of the assigned areas.

CORE FUNCTIONS

1. Manages and facilitates patient centered nursing care for designated patient populations by serving as a real-time clinical expert for unit staff and physicians for escalated problem-solving on patients, processes, and family issues. Manages the operations of the unit to ensure smooth and efficient patient care management and resource utilization.

2. Leads change by developing, implementing and evaluating quality and process improvement initiatives of the department in conjunction with the director. Seeks and utilizes input from staff and oversees change implementation. Ensures compliance with appropriate regulatory agencies.

3. Facilitates communication of system, regional, facility and department initiatives.

4. Manages and develops the operational and capital budgets and use of associated resources.

5. Assures the development of staff leadership through the design of effective shared leadership models and supports career advancement opportunities. Functions as a role model and encourages staff to participate in their own development.

6. Responsible for selection, orientation, on-boarding, and retention. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.

7. Manages large single unit or multiple clinical units to ensure excellent patient care. Actively develops leadership of entry level nurse manager(s) while leading clinical improvement initiatives. Internal customers include patients, staff, and physicians. External customers include patient family.

MINIMUM QUALIFICATIONS

BSN or MSN required for all new hires. BSN required for internal transfers / promotions within 6 months of transfer / promotion. Requires a current RN license in state of practice. Requires BLS certification. Must possess a strong knowledge and understanding of clinical care management as normally demonstrated through two years of clinical management experience relevant to patient population. Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Must have the ability to practice skills according to department and professional standards and quality requirements. In LTC setting : Requires familiarity with Alzheimer's disease and developmental disabilities. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working in the Banner McKee Senior Behavioral Health Inpatient Unit must possess an Colorado Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

Master's degree in nursing preferred. Additional related education and / or experience preferred.