Arizona Licensed Clinical Service Representative

A company is looking for a Clinical Service Representative to provide phone assistance and support for prior authorization processes.

Key Responsibilities

Handle inbound calls from providers, pharmacies, and members regarding prior authorizations

Review and process prior authorizations for prescriptions received via fax and electronic methods

Assist with outbound calls and respond to inquiries through department mailboxes as needed

Required Qualifications

One year of experience in a customer service role managing complex customer needs over the phone

Proficient in PC skills, including basic Google Suite and Microsoft Office applications

Able to multitask and utilize multiple system applications simultaneously

Deliver professional service to providers and internal partners

High School Diploma or GED equivalent