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Contact Us Collections Representative
Contact Us Collections RepresentativeBlitt and Gaines P.C • Merrillville, IN, United States
Contact Us Collections Representative

Contact Us Collections Representative

Blitt and Gaines P.C • Merrillville, IN, United States
26 days ago
Job type
  • Full-time
Job description

Job Title : Contact Us Collections Representative

Job Summary :

The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its "Contact Us" and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email / fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.

Primary responsibilities and duties :

  • Daily monitoring of the internal communications via Outlook :

Contact Us email inbox and subfolders

  • Power of Attorney (POA) email inbox
  • Pleadings email inbox
  • Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
  • Accurately respond to consumer / attorney / ATP e-mails in a timely fashion.
  • Proactive collections efforts through email communication with consumer, attorneys or ATP's.
  • Accurately document the firm's system of record (CLS)
  • Provide sent and received emails to designated firm staff as required
  • Requires the ability to exercise discretion and independent judgment.
  • Ability to resolve files and maximize collection opportunities.

    • Minimal Job Qualifications and Requirements :

  • Collection Master (CLS) experience is a plus.
  • Collections experience is a plus.
  • Detail orientated communication and documentation skills.
  • Ability to work independently and show ownership of the position and its requirements.
  • Organized with the ability to multi task and time management
  • Detail orientated with the ability to understand multiple systems
  • Expert knowledge of all applicable Federal and State collection laws.
  • Ability to accurately type 40 words per minute.
  • Strong written and oral communication skills is a must.
  • Above average spelling and grammar.
  • Must be able to read and understand written communications from consumers and attorneys.
  • Demonstrated ability to think independently and use good judgment.
  • Fundamental knowledge of Microsoft Office Products.
  • Analytical problem-solving skills
  • Understand Company and Client policies and procedures to ensure files are documented properly.
  • good critical thinking skills and exercise sound judgment.
  • Team player with the ability to be flexible and handle what is provided to them that day.

    • Education / Experience :

  • High School diploma
  • Above average computer skills.
  • College is a plus
  • Must have three years or more experience in the following : call center quality assurance or operations, collections, customer service, banking or business related fields..

    • Benefits :

  • Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.
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    Collection Representative • Merrillville, IN, United States

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