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Regional Tech Suppt Engineer
Regional Tech Suppt EngineerKomatsu • Phoenix, AZ, United States
Regional Tech Suppt Engineer

Regional Tech Suppt Engineer

Komatsu • Phoenix, AZ, United States
22 hours ago
Job type
  • Full-time
Job description

Job Description

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Regional Tech Suppt Engineer

Posting Start Date : 10 / 29 / 25

Job Location (Short) :

Phoenix, Arizona, USA, 85027

Requisition ID : 34435

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Entry Level, Works under guidance of a more experienced professional.

Learning prescribed methods to perform specific and limited portions of TS engineer roles and responsibilities so that US region issues are resolved promptly and to GPU's customer's satisfaction.

Learning and progressing to be proficient in the following :

  • GPU's service strategy
  • Take ownership of customer issues reported and drive problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve system issues through a systematic data driven approach
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Forecast parts through a strong understanding of Key Performance Indicators and assist with the Logistics Dept.
  • Establish solid habits and demonstrate strong core behaviors to become a reliable and functioning Technical Support Engineer.

Key Job Responsibilities

Escalate issues as they arise

  • Communicate to supervisor actions
  • Share lessons learned with teams
  • Create and update action plans as instructed
  • Obtain data for root cause analysis for all early failures and prepare QC Reports to Oyama TS and QC department
  • Understand the way of working and Best-Known Methods (BKM) for each site and / or Customer
  • Engage in all continuous improvement projects

    • Receive Training and learn to be proficient in the following

  • Learning how to diagnose and troubleshoot technical issues proactively
  • Track laser system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions through various modes of communication email, phone, pager, etc., until they've solved a technical issue
  • Use internal database or external resources to provide accurate technical solutions
  • Ensure all issues are properly logged and follow up with customers
  • Prioritize and manage several open issues simultaneously
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

    • Receive Training and learn to be proficient in Logistics Support

  • Part identification
  • Part Forecasting and planning
  • Service News tracking and planning
  • Learn and must follow all safety regulations, OHSA standards. and maintain a safe accident free workplace.

    • Learn and become proficient in business acumen

  • See the "big picture" of the organization-how the key drivers of the business relate to each other, work together to produce profitable growth, and relate to the job
  • Understand important company communications and data, including financial status and concepts
  • Use knowledge to make good decisions
  • Understand how actions and decisions impact key company measures and leadership objectives
  • Effectively communicate ideas to other employees, managers, executives and customers

    • Qualifications / Requirements

  • Degreed in discipline or equivalent level of knowledge, Associates degree related to LASER technology.
  • 0 - 3 years of progressive learning and demonstration of skills related engineering and work experience showing ability to communicate, analyze, troubleshoot and going above and beyond to perform work assigned.
  • Excellent written and oral communication skills.
  • Desire and ability to represent Gigaphoton in a positive and professional manner
  • Very strong skills in customer service

    • Additional Information

    Hiring Range

    At Komatsu, your base pay is one part of your total compensation package. This role pays $NA. The actual offer will consider a wide range of factors, including experience and location.

    Diversity & Inclusion Commitment

    At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose.We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion.United, we are on a journey towards a sustainable future that creates value together.

    Company Information

    Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence.Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people.Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future.If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

    If you want to learn more about Komatsu, please visit our website at https : / / www.komatsu.com /

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