Customer Service Representative I

Job Opportunity : Customer Service Representative I

Responsible for a variety of duties relating to the opening and processing of new accounts of all types; the cross-selling of institution services to customers and prospective customers; providing support to other branch personnel, e.g., documentation, etc. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.

Essential Duties :

• Assist customers with opening all types of deposit accounts.
• Assist customers with routine account-related requests.
• Research and resolve customer problems.
• Research customer questions regarding electronic funds transfers.
• Cross-sell bank products and services based on customer needs.
• Relate customer requests for service charge rebates to the supervisor.
• Verify information on ATM / debit card applications.
• Update the system with messages regarding ATM / debit cards.
• Assist customers with balancing of their checkbooks.
• Perform customer requested research.
• Input, maintain and / or delete ATM and debit cards within system.
• Transfer funds to cover customer overdrafts.
• Distribute to customers and properly log all hold statements and check orders.
• Escorting appropriate bank personnel into the vault.
• Contact customers to obtain necessary signatures.
• Perform teller duties as needed.
• Adheres to all internal policies, procedures, and practices.
• 10-15% travel between branches as necessary.
• Accurately and independently count currency.
• Perform other duties as required.

Environment / Physical Demands :