Customer Service Representative

Job Description

Job Description

Our company is seeking to hire a Customer Service Representative and join a growing automotive industry company.

The Customer Service Representative will provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and / or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and / or unusual situations. Develop the master production plan to satisfy customer demand while carrying minimum effective inventory. Additional duties :

• Pull in Customer releases on a daily / weekly basis
• Perform release comparisons to ensure requirements do not exceed the maximum 15% allowed. Report any / all variances
• Ensure information are verified / adjusted on a weekly basis
• Maintain professional relationships with internal and external customers
• Make necessary arrangements to ensure Customers receive parts per release requirements
• Communicate any changes / adjustments with releases to the appropriate personnel
• Participate in daily meetings with pertinent information regarding past due status, Customer requirements and timing of requirements
• Perform required updates in SMART, DDL or any other portals needed, mandated by the Customer
• Ensure ASN’s are transmitted / received by Customers promptly. Report / resolve any issues
• Plans and prepares production schedule for manufacture of industrial or commercial products : Draw up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
• Makes recommendations on production shutdowns and overtime based on inventory levels, customer schedules and equipment availability.
• Plans and schedules workflow for each department and operations according to previously established manufacturing sequences and lead time.
• Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
• Prepares production reports.
• Reviews schedules daily to purge unnecessary quantities due to repaired items being filtered back into process or schedules not completed due to required changeovers.
• Any other duties as assigned.

To qualify for this role you must meet the following :

Key to being successful in this role :

Why work for Minth? Here are the advantages of working at Minth.