Operations Associate II - Account Transfers

Operations Associate II - Account Transfers

Job Description : What is the opportunity? As an Operations Associate II, you will be dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation's processes. You will review, verify, and record data into technology systems supporting department processes. If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you! What will you do? Provide accurate processing support for standardized and / or manual processes within a specific Operations department. Accurately review, verify and / or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refer to department manuals for instructions and task assignments for the specific role Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures Reduce risk by suggesting process changes or modifications as appropriate Perform other duties and responsibilities as assigned What do you need to succeed? Must-have 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience Demonstrated ability to learn and adapt to change, strong analytical skills required to support by researching, analyzing and solving problems Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management Having Microsoft-based software product skills including Word, Excel, Outlook, and Access Nice-to-have 4-year degree from an accredited university in business, finance or related field 1+ year business, finance, customer service and / or accounting / bookkeeping experience Previous experience in the securities, banking or finance industry preferred