EMS Regional Director of Operations

EMS Regional Director Operations

ON SITE - Grand Rapids, MI

$150,000 to $165,000 DOE

This position is annual bonus eligible .

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency non-emergency healthcare. Here you'll embark on meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.

The EMS Regional Director of Operations must work to meet the market's financial objectives and support the strategic direction of the region and organization. Success can be realized by ensuring internal and external customer satisfaction, developing / retaining profitable market share, increasing non-acquisition growth, and embracing AMR Values.

Essential Duties and Responsibilities

• Develop distinctive strategies to achieve competitive advantage; translate broad growth, government relations, and other relevant strategies into specific objectives and action plans; align the organization to support strategic priorities.
• Demonstrate sound, entrepreneurial risk taking by championing new ideas and initiatives that address market potential, level of care needs, and customer expectations. Identify financially sound, new business opportunities and make them a reality in order to create a culture of sustained growth; foster innovation and risk taking.
• Plan, prepare, and utilize financial records (including budgets, forecasts, payroll data, etc.) and key metrics in order to analyze and make decisions to meet specific strategic and financial goals. Take timely and appropriate corrective actions when necessary to ensure financial expectations (EBITDA, ROIC, etc) are met.
• Responsible for all facets of the profit and loss of the division which includes top line revenue to allocations. Understand the nature of the transports provided and responsible for the documentation provided by crews. This documentation dictates the level of service (CCT / ALS / BLS) and nature (non-emergency / emergency) which drives the revenue billed.
• Responsible for the division's accounts receivable (AR) and understanding all payer classes (Medicare, Medicaid, HMO's, 3rd party insurers, VA, etc). Collaborate with PBS (as well as all support departments) to ensure AR is promptly addressed.
• Provide clear strategic direction regarding the organization's values and model AMR' values for all levels of the division.
• Regularly foster strong working relationships with local public, private, political and community members, including but not limited to mayors, boards of supervision, commissioners, officials of fire and police departments, chambers of commerce, rotaries, and in some cases state officials.
• Ensure customer satisfaction and contract retention, by providing optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Formulate, coordinate and / or lead marketing activities and business development to increase revenues and decrease costs.
• Design, implement and maintain processes to maximize quality of operations.
• Demonstrate strong execution skills by outlining goals and expectations, assigning responsibilities and clearly defined roles; delegate to and empower others, remove obstacles, allow for and contribute needed resources, coordinate work efforts when necessary, and monitor progress.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.
• Demonstrate sound judgment by applying broad knowledge and experience when addressing complex issues; define issues clearly despite ambiguity; take all critical information into account when making decisions; and make timely, tough decisions.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• In conjunction with Fleet Management, manage inventory (including the fleet of vehicles) in a cost-effective manner.
• Administer the capital budget to ensure effective use of available resources.
• Ensure compliance with AMR policies and procedures.
• Moderate travel to assigned areas of responsibility.
• Mentor employees, conduct performance evaluations, champion succession planning, counsel and provide corrective actions to direct reports, and work to facilitate individual and team development that drive positive results.

Qualifications : Education :

Experience :

Knowledge and Skills :

The application window for this position is anticipated to close on Dec 15, 2025.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com / Careers .

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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