IT Manager

IT Manager

Our mission at Bullfrog Spas is simple : Create peaceful lives. We look for enthusiastic people who appreciate our mission and are eager to make it a reality for our customers. If this sounds like you, you will enjoy it here. For customers, we realize our mission through innovative products and extraordinary service. Yet, our mission also applies to our people, and we do our best to ensure everyone here feels it. This focus on culture has helped to make Bullfrog Spas the world's fastest-growing premium hot tub manufacturer, one of the area's premier brands, and an incredible place to work.

Job Responsibilities :

• Lead team to ensure reliable, secure, and efficient technology operations across the company.
• Design, implement and maintain all approved computer hardware systems
• Mentor & train team members through encouragement, praise, and empowering them to resolve issues
• Maintain hard files for all computer hardware manuals, warranties, registrations, etc.
• Specify, acquire, implement, and maintain all approved computer software systems
• Maintain adequate "onsite" and "offsite" software back-ups of all data
• Implement necessary security measures to protect all data and software
• Design, manage and maintain all the reports necessary for the smooth operation of the company
• Ensure timely resolution of technical issues for employees, retail stores, and remote users.
• Maintain, troubleshoot, and improve company infrastructure including servers, networks, hardware, software, and cloud-based applications.
• Lead small to medium-scale IT projects such as system upgrades, application rollouts, and process improvements.
• Partner with leaders across departments to align technology solutions with business needs.
• Help manage vendor relationships and IT service contracts.
• Implement and maintain IT policies, standards, and procedures to ensure security, compliance, and reliability.
• Monitor system performance and proactively recommend improvements to minimize downtime and increase efficiency.
• Track and manage IT budgets related to hardware, and services.
• Respond to emergencies as needed outside of normal business hours.
• Oversees & manages :
• Barracuda firewalls, VPN, and other routers
• Microsoft Windows servers
• FTP, Web Servers, anti-virus, and other TCP / IP services
• Microsoft 365 Cloud environments
• SAN Hardware
• SDWan Equipment in multi-location environment
• VMware Hosts
• Microsoft SQL Server
• VOIP phone system (MiTel)

Qualifications :

Preferred Skills :