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Operations Scheduler - Critical Field Services

Operations Scheduler - Critical Field Services

EOLA PowerMiami, FL, US
30+ days ago
Job type
  • Full-time
Job description

Operations Scheduler - Critical Field Services

Operations Scheduler Responsibilities :

  • Work in a fast-paced operations environment, balancing multiple critical jobs, high accountability.
  • Manage a designated territory of Field Service Engineers by coordinating all maintenance visits, emergencies, and installation.
  • Handle important logistics such as coordinating travel, part / equipment tracking, and emergency maintenance requests.
  • Assist with challenging client requests or issue escalations as needed
  • Coordinate with other departments to ensure projects are completed.
  • Provide phone and email support to clients
  • Create Quotes for our Customers based on Field Service Recommendations.
  • Prepare Field Service Reports based on the equipment entered by our Field Engineers.

Requirements :

  • AS / AA degree
  • At least three years of experience in an office environment with previous data entry is required
  • Prior experience in service scheduling, dispatching, or operations coordination (construction, field service, HVAC, utilities, or similar).
  • Experience in electrical, HVAC, UPS, or facilities services is a bonus but not required.
  • Comfortable managing complex calendars with many moving parts (technicians, equipment, customer appointments).
  • Background in administrative support, project coordination, or operations assistance.
  • Familiarity with work orders, purchase orders, job costing, or service tickets is valuable
  • Excellent Customer Service Skills
  • Excellent communication, writing, negotiation, and time-management skills
  • Enthusiasm and an ability to learn quickly and retain information
  • Advanced PC skills
  • Advanced Microsoft 365 Skills
  • A positive attitude and an ability to represent us with professionalism
  • Ability to work in a fast-paced, challenging and changing work environment
  • Self-motivated, proactive, and results-oriented professional style with a strong ability to work independently
  • Prospective candidates should be proficient with the following software : Adobe Acrobat, Microsoft Office - Word, Excel and Outlook. Proficiency in grammar and sentence structure is expected. Attention to detail, knowledge of clerical and administrative procedures and systems, confidentiality, reliability and professionalism are a must.
  • Professional appearance and demeanor
  • Flexibility to adjust to evolving company needs
  • Must be authorized to work in the US
  • Compensation and Benefits :

  • $60-70k base salary
  • Paid Time Off
  • 401K Matching
  • Medical, dental and vision insurance
  • Professional development assistance
  • Referral program
  • Paid Holidays
  • Short Term / Long Term Disability
  • Life Insurance
  • Growth Opportunities
  • Up to $300 / month - non-taxed incentive with after-hours phone service (emergency only)
  • Hours : Monday through Friday 8am - 5pm

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