Operations Scheduler - Critical Field Services

Operations Scheduler - Critical Field Services

Operations Scheduler Responsibilities:

• Work in a fast-paced operations environment, balancing multiple critical jobs, high accountability.
• Manage a designated territory of Field Service Engineers by coordinating all maintenance visits, emergencies, and installation.
• Handle important logistics such as coordinating travel, part/equipment tracking, and emergency maintenance requests.
• Assist with challenging client requests or issue escalations as needed
• Coordinate with other departments to ensure projects are completed.
• Provide phone and email support to clients
• Create Quotes for our Customers based on Field Service Recommendations.
• Prepare Field Service Reports based on the equipment entered by our Field Engineers.

Requirements:

• AS/AA degree
• At least three years of experience in an office environment with previous data entry is required
• Prior experience in service scheduling, dispatching, or operations coordination (construction, field service, HVAC, utilities, or similar).
• Experience in electrical, HVAC, UPS, or facilities services is a bonus but not required.
• Comfortable managing complex calendars with many moving parts (technicians, equipment, customer appointments).
• Background in administrative support, project coordination, or operations assistance.
• Familiarity with work orders, purchase orders, job costing, or service tickets is valuable
• Excellent Customer Service Skills
• Excellent communication, writing, negotiation, and time-management skills
• Enthusiasm and an ability to learn quickly and retain information
• Advanced PC skills
• Advanced Microsoft 365 Skills
• A positive attitude and an ability to represent us with professionalism
• Ability to work in a fast-paced, challenging and changing work environment
• Self-motivated, proactive, and results-oriented professional style with a strong ability to work independently
• Prospective candidates should be proficient with the following software: Adobe Acrobat, Microsoft Office - Word, Excel and Outlook. Proficiency in grammar and sentence structure is expected. Attention to detail, knowledge of clerical and administrative procedures and systems, confidentiality, reliability and professionalism are a must.
• Professional appearance and demeanor
• Flexibility to adjust to evolving company needs
• Must be authorized to work in the US

Compensation and Benefits:

• $60-70k base salary
• Paid Time Off
• 401K Matching
• Medical, dental and vision insurance
• Professional development assistance
• Referral program
• Paid Holidays
• Short Term/Long Term Disability
• Life Insurance
• Growth Opportunities
• Up to $300/month - non-taxed incentive with after-hours phone service (emergency only)

Hours: Monday through Friday 8am - 5pm