Director of Value Realization Services

A company is looking for a Director of Value Realization Services (VRS).

Key Responsibilities

Lead and grow a high-performing consulting organization across the company's portfolio

Define strategic priorities and evolve the consulting practice to reinforce the company's position as an AI-first leader in CX

Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements and business objectives

Required Qualifications

12+ years of experience in consulting, CX strategy, or contact center transformation

Proven success leading global teams in change management and governance programs

Strong understanding of CCaaS, WEM, and modern CX capabilities

MBA or advanced degree in Business, Analytics, Data Strategy, or a related field

Highly analytical and data-driven, with experience in building industry benchmarks and KPI models