Residential Manager

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Farbman Group is a leading full-service real estate organization with a nearly 50-year history of excellence in property management, development, and brokerage. We are committed to fostering thriving communities and delivering exceptional service to our residents and clients. Our culture is built on integrity, innovation, and a strong dedication to our employees' well-being and professional growth. We are proud to be recognized for our positive work environment and dedication to diversity, equity, and inclusion.

• Job Summary :

Farbman Group is seeking an experienced and highly motivated Apartment Community Manager to oversee the daily operations of a multi-family apartment community. The Community Manager will be responsible for ensuring the property operates efficiently and profitably, maintaining high occupancy rates, fostering positive resident relations, and leading a high-performing on-site team. This role requires a proactive leader with strong financial acumen, exceptional customer service skills, and a comprehensive understanding of property management best practices.

• Key Responsibilities :
• Property Operations & Management :
• Oversee all aspects of property operations, including leasing, move-in / move-out procedures, rent collection, and resident retention programs.
• Ensure compliance with all applicable fair housing regulations, federal, state, and local laws, and company policies.
• Conduct regular property inspections to ensure curb appeal, cleanliness, and adherence to safety standards.
• Collaborate with the Maintenance Supervisor to prioritize and manage work orders, implement preventative maintenance programs, and oversee vendor relations.
• Manage office supply inventory and ensure timely procurement of necessary supplies.
• Financial Performance :
• Prepare, manage, and adhere to the annual operating budget for the property.
• Monitor financial performance, analyze variances, and provide recommendations to address financial issues.
• Accurately account for and balance petty cash, prepare deposits, and post resident payments.
• Manage accounts receivables and ensure timely collection of rent and resolution of delinquencies.
• Generate and present comprehensive financial reports to management.
• Leasing & Marketing :
• Develop and implement effective marketing and advertising strategies to attract and retain residents, striving for 100% occupancy.
• Lead the leasing process, including showing units, qualifying prospects, and completing lease agreements.
• Stay informed of market trends and competitive pricing to optimize rental rates.
• Ensure all resident notices pertaining to re-certifications and renewals are processed accurately and within established timelines.
• Resident Relations & Customer Service :
• Cultivate a positive and welcoming community environment for all residents.
• Respond to resident inquiries, concerns, and complaints in a timely, professional, and empathetic manner.
• Implement resident retention initiatives and community events.
• Mediate resident disputes and enforce lease contract rules and regulations fairly and consistently.
• Team Leadership & Development :
• Recruit, train, mentor, and supervise on-site personnel (e.g., Assistant Managers, Leasing Consultants, Maintenance Staff).
• Conduct performance evaluations, provide constructive feedback, and facilitate disciplinary actions when necessary.
• Foster a collaborative and supportive team environment, motivating staff to achieve property goals.
• Promote professional development opportunities for team members.
• Administrative & Reporting :
• Maintain accurate and organized resident files and property data in accordance with all governing agency requirements.
• Utilize property management software (e.g., Yardi) for all operational and financial tasks.
• Prepare and submit all required management reports accurately and on time.
• Qualifications :
• Bachelor's Degree in Business Administration, Real Estate, or a related field preferred; High School Diploma or GED required.
• Minimum of 5 years of proven experience in an apartment community management role, with a strong track record of success.
• Demonstrated leadership ability with experience in supervising and motivating a team.
• Proficiency in property management software (e.g., Yardi) and Microsoft Office Suite (Word, Excel, Outlook).
• Thorough understanding of fair housing laws and other relevant landlord-tenant regulations.
• Strong financial acumen, including budgeting, financial reporting, and rent collection.
• Excellent written and verbal communication, interpersonal, and customer service skills.
• Exceptional organizational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment.
• Proactive, self-starter with a goal-driven approach and ability to meet and exceed deadlines.
• Valid driver's license and reliable transportation may be required.
• Real Estate Salesperson license may be required or must be obtained within 90 days of employment in some locations.
• What Farbman Group Offers :

Farbman Group values its employees and offers a comprehensive benefits package designed to support their well-being and professional growth. While specific benefits may vary, our commitment to a positive work culture includes :

• Competitive salary and potential for an annual bonus
• Comprehensive medical, dental, and vision insurance plans.
• 401(k) savings plan with company match.
• Paid time off (PTO) and paid holidays.
• Opportunities for continued education and professional development.
• A supportive and collaborative work environment.
• Commitment to diversity, equity, and inclusion initiatives.
• Various employee engagement activities and wellness programs.

Job Type : Full-time

Pay : $23.30 - $28.05 per hour

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location : In person