Group Insurance Administrator

Group Insurance Administrator

A Group Insurance Administrator delivers high quality service to participants and institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.

Key Responsibilities :

• Reviews and enters enrollment information into various systems, ensuring high accuracy.
• Handles benefit plan referrals from call center and units within the organization.
• Will act as a subject matter expert for different group customers.
• Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc.
• Maintains data in automated systems; troubleshoots and corrects problems.
• Helps conduct research on escalated cases.
• Facilitates department projects from start to finish; provides project timelines and reports.
• Must be proficient with Microsoft Office Suite.
• Participates on customer calls / meetings to explain process / procedures and resolve issues.
• Expected to make recommendations to management to produce more effective, cost efficient means of accomplishing work, including workflow, form revision, and process changes.
• Must be willing to take on new tasks and adapt to a rapidly changing work environment.
• Analytical and critical thinking skills are imperative.
• Ability to perform at a fast pace, while maintaining high quality and accuracy.
• Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills :

Required :

Preferred :

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity / Disability / Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.