Customer Service Representative

Are you a detail-oriented, proactive individual with a passion for organization and customer satisfaction?

LaSalle Network is currently working with a client who is seeking a Customer Service Representative to join their growing team. This role is onsite , based out of their High Point, NC office.

The Customer Service Representative will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource-related services.

Customer Service Representative Responsibilities :

• Educate and advise callers on their benefits, the system and all related processes
• Process enrollment related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Assist with company projects and administrative tasks

Other projects assigned as needed

Customer Service Representative Requirements :

Ability to provide exceptional customer service consistently