Job Description
Job Description
Assistant General Manager – Luxury Outdoor Hospitality
Open Application | Full-Time | Onsite – Whitwell, TN
As an Assistant General Manager at Bolt Farm Treehouse , you’ll help lead operations at one of the most unique luxury retreats in America. You’ll partner with the General Manager to fine-tune daily operations , build and inspire a high-performing team , and ensure every guest leaves as a lifelong fan . This role is for someone who thrives in hospitality , loves the outdoors , and is ready to tackle ambitious goals with precision and passion.
About Bolt Farm Treehouse
We are an award-winning , mountaintop retreat & spa in Tennessee, creating unforgettable , nature-immersive stays where guests can reconnect with what truly matters.
Our vision : Become the #1 retreat in America for strengthening relationships , impacting 100,000 people annually . We foster a positive, drama-free workplace where every team member feels valued, supported, and inspired.
- ???? We’re an AI-First Company – AI handles repetitive tasks so our people can focus on meaningful connections and excellence .
Our Core Values :
Best is the Standard – every detail mattersAll-In – take full ownership and pride in your workMove Fast – work efficiently without sacrificing qualityWow Every Guest – create memorable moments from the moment they arriveWhy You’ll Love Working Here :
On-site housing available for ease and conveniencePerformance bonuses rewarding excellence and effortFlexible PTO so you can take time off when neededHealth insurance allowance to support your well-beingExclusive perks including free or discounted stays at Bolt Farm TreehouseOngoing professional development and growth opportunitiesWhat You’ll Do :
Oversee daily operations in collaboration with the General Manager to ensure seamless, efficient, and system-driven operations across all departmentsLead and develop a winning team by inspiring, training, and managing staff to deliver five-star service while fostering a positive and inclusive workplace cultureEnsure exceptional guest experiences by proactively resolving concerns, anticipating needs, and creating memorable momentsOptimize processes and systems by leveraging cutting-edge technology to streamline operations, improve efficiency, and elevate service qualityDrive financial performance by analyzing budgets, monitoring expenses, and implementing cost-saving measures while maintaining excellenceWhat We’re Looking For :
At least 3 years of hospitality experience , with luxury hospitality preferredExperience in operations and project management with the ability to manage multiple projects, deadlines, and prioritiesOutstanding written and verbal communication skillsProven leadership ability to motivate and build strong teamsTech-savvy and comfortable using cloud-based hospitality software and operational toolsSelf-motivated , well-organized, and results-driven with a record of meeting goalsSolutions-oriented mindsetPosition Details :
Full-time , exempt (salaried) position requiring 50–60+ hours per week, especially during peak seasons and eventsCompetitive salary based on experienceOnsite | Whitwell, TNStandard Application Process :
Please note : All applicants must complete our standard application, which includes :
Uploading a short videoCompleting assessmentsParticipating in a virtual Zoom interviewBasic comfort with technology is required for these steps
