Customer Service Clerk (Part-Time)

Customer Service Clerk (Part-Time)

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries, Central Library, and the Family History Research Center. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week. The Part-Time Customer Service Clerk duties may include :

Interacting with customers at the customer service desk to find basic information and library materials.

Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.

Facilitating the use of the public computers and troubleshooting technology-related issues.

Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.

Assisting with library programming and outreach to community groups for all ages.

Providing genealogical reference assistance in person, via email, and on the phone.

Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books, and on microfilm.

Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

Applicants are encouraged to submit a cover letter and resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit

houstonlibrary.org / all-locations .

Working Conditions :

Position requires stooping and bending; lifting of library materials up to 20 pounds.

Must be able to move freely throughout the library to file / retrieve library materials.

Must be able to effectively communicate orally and in writing.

Minimum Requirements :

Education Requirements : Requires a high school diploma or a GED.

Experience Requirements : Six (6) months of clerical / customer service experience are required.

License Requirements : None

Preferences :

Proficient computer skills and working knowledge of Microsoft Office.

Experience working with people of diverse backgrounds.

Ability to communicate effectively orally and in writing.

Strong interpersonal skills and the ability to collaborate with others.

Experience working with children and families.

To better serve our diverse communities, fluency in a foreign language is highly preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information :

Selection / Skills Tests Required : No. However, the department may administer a skills assessment test.

Safety Impact Position : No.

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary Information : Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade : 10

Application Procedures :

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.

Applications must be submitted online at

www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting

http : / / agency.governmentjobs.com / houston / default.cfm

or call 832-393-1472. If you need special services or accommodations, call (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

Medical

Dental

Vision

Wellness

Supplemental Insurance

Life insurance

Long-term disability

Retirement pension

457 deferred compensation plan

Employee Assistance Program

10 days of vacation each year

11 city holidays, plus one floating holiday

Compensable Sick Leave

Personal Leave

Flexible schedules

Hybrid-Telework for eligible positions

Professional development opportunities

Transportation / parking plan

Section 125 pretax deductions

Dependent Care Reimbursement Plan

Paid Prenatal, Parental and Infant Wellness Leaves

Healthcare Flexible Spending Account

For plan details, visit

http : / / www.houstontx.gov / hr / benefits.html