Field Engineer
eTeam IncLaurel Hill, North Carolina, United States30+ days ago
Job type
- Full-time
- Quick Apply
Job descriptionHigh school diploma or G.E.D. Six or more years of field support experience Experience working with the company's hardware, software and equipment products Experience working with customer technology and support requirements Good interpersonal skills to resolve field support problems Strong analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve complex hardware / software and equipment problems Ability to provide guidance to other field engineers Distribution Center and Office type environments May require weekend work, a rarer occurrence May require shift work, a rarer occurrence
Pay Rate : $28 - $32 / Hour
Essential Job Functions :
- Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution Center
- Resolves customer problems in the areas of hardware / software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
- Instructs customers in the operation and maintenance of systems / equipment.
- Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs complex analysis and prepares reports on system problem trends and issues.
- Provides leadership and work guidance to less experienced personnel.
Basic Qualifications :
Other Qualifications :
Work Environment :
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Field Engineer • Laurel Hill, North Carolina, United States
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