Job Description
Job Description
The Escrow Assistant supports the escrow team by performing a variety of administrative and transactional tasks to ensure smooth and timely closings. This role involves gathering documents, processing paperwork, and communicating with clients and stakeholders to facilitate the escrow process. The ideal candidate is highly organized, detail-oriented, and excels in customer service.
This position reports to the Vice President / County Manager.
Supervisory Responsibilities :
Essential Job Duties / Responsibilities :
Assist escrow staff in preparing for closings by requesting payoff statements, lien releases, insurance, commissions, and legal documents.Communicate with lenders, realtors, attorneys, customers, and internal staff to gather and verify information.Prepare and send lender packages in accordance with closing instructions.Disburse funds accurately and in compliance with accounting procedures.Input, access, and retrieve data relevant to closings in a timely and accurate manner.Upload and manage documents in document retention systems.Answer and route phone calls professionally; take accurate messages.Greet clients courteously and direct them appropriately.Perform clerical tasks such as filing, scanning, mail handling, ordering supplies, and light bookkeeping.Deliver documents to clients, banks, courthouses, or other locations as needed.Support company values, goals, and culture through professional conduct and teamwork.React positively to changes in responsibilities or procedures.Maintain prompt, predictable, and regular attendance.Other job duties as required.Required Skills / Abilities :
Excellent verbal and written communication skills.Strong interpersonal and customer service skills.High attention to detail and organizational ability.Ability to manage time effectively and meet deadlines.Proficient in Microsoft Office or Google Workspace or other related software.Comfortable learning and using industry-specific software.Ability to work well under pressure in a fast-paced environment.Education and Experience :
Must be at least 18 years of ageMust have a valid driver’s license and have the ability to pass an MVR and background checkHigh school diploma or equivalent required.At least one year of relevant work experience. Experience in escrow, title, or real estate preferred.Physical Requirements :
Prolonged periods of sitting or standing at a desk.Frequent use of a computer and telephone.Must be able to lift up to 15 pounds occasionally.May require local travel using a personal or company vehicle.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change any time with or without notice.
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