Reservations & Booking Agent

Reservations & Booking Agent

The individual in this position answers guest inquiries regarding various resort amenities, maintains knowledge of resort offerings and hours of operation, coordinates guest activities with other departments to ensure an optimal experience, and may be provided additional responsibilities to help future support the team and grow transferable skills!

This is a non-remote position and is conducted onsite at Nemacolin.

Essential functions include delivering internal and external guest service the Nemacolin way, maintaining current knowledge of all resort offerings and hours of operation, providing information about local features, answering incoming phone calls, emails, and web chats to assist guests with any inquiries regarding resort offerings, and engaging in a sales process to help uncover guests' needs and sell the resort and resort experiences.

Knowledge, skills, and abilities required include a friendly and outgoing personality, excellent communication skills, fluency in the English language, ability to perform basic mathematical functions, ability to handle high-pressure situations, ability to work a variety of shifts, strong organizational skills, ability to effectively perform multiple tasks, ability to interface professionally with business contacts and customers, and a strong understanding of the hospitality industry.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Craft a career defined by excellence, growth, and experience at Nemacolin, where luxury-level service, refined hospitality, and a culture of meaningful careers take shape through experience, mentorship, and opportunity.

Professional development and recognition include paid training and continuous learning opportunities, leadership development and accelerated leadership pathways, mentorship, coaching, and cross-functional experience, and monthly recognition opportunities for associates, leaders, and teams.

Benefits designed for well-being and lifestyle include competitive compensation and an attractive 401(k) program, medical, dental, and vision coverage available, paid time off, educational and career advancement support, savings across resort dining, retail, spa, and activities, discounted associate meals, dry cleaning, and uniform services, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

A career at Nemacolin weaves together professional and personalized development, meaningful relationships, and the opportunity to help shape unforgettable experiences for guests, members, and colleagues alike.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin: A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.