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Customer Support Representative

Customer Support Representative

CulliganGeneva, IL, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Benefits / Perks

Culligan offers a comprehensive benefits package including :

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K retirement with company match
  • Vacation, paid time off
  • Company-paid training
  • Employee discounts for Culligan in-home products
  • Eligibility for annual recognition and training meetings / events

Responsibilities

The Customer Service Representative will :

  • Engage in extensive problem-solving, order processing, and help manage customer accounts
  • Provide proactive sales support by developing close relationships with customers
  • Schedule service and delivery orders
  • Coordinate schedules with the service / operations team
  • Contact customers for purposes of scheduling additional services or offering maintenance plans
  • Refer unresolved customer grievances to designated departments for further investigation
  • Qualifications

    To qualify for this position, you should have :

  • High school diploma or GED
  • Minimum of two years of customer service experience required
  • Strong time management and project management skills
  • Proficiency in Microsoft Office (word, excel, outlook)
  • Excellent communication skills, both written and verbal
  • About Culligan

    As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.

    Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems, and bottled water delivery options set the standard in the water treatment industry.

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    Customer Support Representative • Geneva, IL, US

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