Group Risk Specialist, External Fraud Risk (US)

Work Location :

Mount Laurel, New Jersey, United States of America

Hours : 40

Pay Details :

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business : Risk Management

Job Description :

The Group Risk Specialist for External Fraud provides a comprehensive and diverse range of fraud risk management expertise to business segments and corporate functions. The fraud risk oversight team within TD's 2nd Line of Defense is responsible for policies, standards, and governance, oversight, monitoring and challenge of fraud risk for the US (TDGUS). This job is highly specialized requiring deep understanding of the fraud specialized risk (first party, third party and customer scams) and controls across the customer lifecycle, as well as TD's US businesses they support.

Depth & Scope :

Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations

Interprets internal / external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists

Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity

Independently manages end-to-end functional programs

Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

Uses sophisticated analytical thought to exercise judgement and identify solutions

Impacts the achievement of sub-function or business line objectives within the area they are accountable for

Work is guided by policies and industry standards / methods

Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Works autonomously as the lead and guides others within area of expertise

Education & Experience :

Undergraduate degree or technical certificate and / or

7+ years relevant experience

Advanced knowledge of risk management governance, programs, policies, practices, operating frameworks & reporting for business supported and / or area of discipline

Knowledge of risk management environment, standards, regulations and mitigation

Knowledge of current and emerging competitor and market trends

Ability to establish goals and objectives which support the strategic plan

Ability to lead, plan, implement, and evaluate program / project activities to ensure completion of initiatives

Skill in mentoring and coaching

Advanced skill in using analytical software tools, data analysis methods and reporting techniques

Skill in using computer applications including MS Office

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships across teams and functions

Ability to work successfully as a member of a team and independently

Ability to exercise sound judgement in making decisions

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to handle confidential information with discretion

Preferred Qualifications :

7-10 years of fraud risk or operational risk experience, with demonstrated expertise in first-party fraud (e.g., deposit fraud, lending fraud, synthetic identity, check fraud), third-party fraud (e.g., account takeover, mule activity), or both

Seeking an experienced professional with technical knowledge of fraud threats, risks and controls, and experience in the Banking industry (across the customer lifecycle from account opening, financial and non-financial transactions, fraud controls and case managers, and suspicious activity reporting)

Strong knowledge of banking regulations and industry standards (e.g., OCC, FRB, FDIC)

Strong attention to detail with the ability to recognize and react to discrepancies

Excellent written and verbal communications skills; ability to engage effectively with senior stakeholders and the ability to develop business communications calling for specific action

Strong analytical skills with the ability to synthesize information across disciplines and functions.

Ability to deal with ambiguity and facilitate and support change.

Highly motivated with a track record of successfully developing and implementing large scale programs with superior results, while managing effectively in a highly matrixed environment.

Work collaboratively with others as we innovate and simplify

Experience with fraud control frameworks, monitoring routines, and issues management specific to first-party, third-party fraud and scams

Strong knowledge of scam typologies (e.g., impersonation, BEC, romance, tech support, elder scams) and their impact on customers and the Bank

Experience partnering with first-line teams on scam awareness campaigns, escalation protocols, and victim response frameworks

Thrive in an ambiguous and fast-paced environment, managing multiple deadlines and priorities

Experience with establishing and continuous monitoring of KRIs specific to fraud risk

Experience with issues management programs and validation of issues

Customer Accountabilities :

Leads the development and / or implementation of specific standards, policies and / or processes that identify, report on and mitigate operational (or all major) risk exposures within the business

Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and / or executive review with business executive findings and action plans to mitigate and manage these risks

Establishes and provides on-going analysis and reporting on operational risk and / or other major risk categories as applicable to own business or functional area, and reviews findings and action plans with business leaders to mitigate and manage key issues

Coordinates and / or guides activities relating to core operational risk disciplines / programs including, Risk & Control Self-Assessment, Business Continuity Management, Outsourcing & Vendor Management, Regulatory Compliance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel etc.)

Supports enterprise-wide operational risk escalation, review and approval processes, data management, policies and risk assessment processes

Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable

May be accountable for managing ancillary operational risk areas (e.g. BCM / incident management, outsourcing / vendor management, fraud aggregation and assessment, Basel implementation / capital analysis, change management, Privacy, AML, LCM and other regulatory issues), in addition to core functions

May be responsible for providing support for other major risk areas (e.g. Market, Credit, Reputational and / or Regulatory risks etc.)

May be a point of contact for guidance in the monitoring / reporting of compliance, management, and strategic initiatives

Provides broad / deep commentary in support of the development / maintenance / oversight of policies / procedures / practices, as required

Shareholder Accountabilities :

Adheres to enterprise frameworks or methodologies that relate to activities for our business area

Ensures respective programs / policies / practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience

Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations and assess the effectiveness of programs / policies / practices

Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist

Leads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issues

Actively manages relationships within and across various business lines, corporate and / or oversight functions and ensures alignment with enterprise and / or regulatory requirements

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team Accountabilities :

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest

Provides thought leadership and / or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally

Physical Requirements :

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

Domestic Travel - Occasional

International Travel - Never

Performing sedentary work - Continuous

Performing multiple tasks - Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds - Occasional

Sitting - Continuous

Standing - Occasional

Walking - Occasional

Moving safely in confined spaces - Occasional

Lifting / Carrying (under 25 lbs.) - Occasional

Lifting / Carrying (over 25 lbs.) - Never

Squatting - Occasional

Bending - Occasional

Kneeling - Never

Crawling - Never

Climbing - Never

Reaching overhead - Never

Reaching forward - Occasional

Pushing - Never

Pulling - Never

Twisting - Never

Concentrating for long periods of time - Continuous

Applying common sense to deal with problems involving standardized situations - Continuous

Reading, writing and comprehending instructions - Continuous

Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ()

Additional Information :

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.