Veterinary Receptionist

We’re looking to welcome 1–2 new team members into the heart of our practice : our Customer Service team. As the first friendly face (or voice!) our clients encounter, you play a vital role in creating a warm, trustworthy, and memorable experience. We're seeking someone who not only represents our values—but elevates them. We are seeking a team member who is : Calm under pressure—chaos doesn’t faze you. Graceful and composed when handling tough questions. A multitasking master who thrives in a fast-paced environment. Comfortable using tech tools—Snapchat, Facebook, and other platforms—for fun and efficient team communication. Someone who genuinely wants to be part of a supportive, upbeat, practice culture. If this sounds like you, we’d love to meet you! Please submit a VIDEO resume telling us why you’d be an amazing addition to our team. Responsibilities (Including, but not limited to) : Learn and navigate our practice management software Efficiently schedule patients to keep operations running smoothly Manage a high volume of incoming calls with professionalism and warmth Identify customer needs and provide thoughtful, accurate solutions Build trusting, long-term client relationships Generate sales leads and support practice growth Meet personal and team sales goals and call handling targets Resolve customer complaints quickly and effectively Maintain accurate customer records and documentation Follow communication procedures, guidelines, and policies Go above and beyond to create a positive customer experience Qualifications : High school diploma or GED required A willingness to learn, grow, and contribute Strong interpersonal and communication skills The ability to shine in a dynamic and sometimes high-energy environment And of course… a sincere love for both dogs and cats (We’re animal people—this one’s non-negotiable!) Employment Type : Full Time Bonus / Commission : No