Appointment Setter

Meet Leaf Home. We turn complex home improvement

projects and endless to-dos into achievements. With more than 50%

of homeowners worried about the cost and effort of home

maintenance, we deliver remarkable, end-to-end experiences. And get

the job done right, at every step. Bringing innovative products,

the best people, and the highest standards to every

project.

Trusted by more than 1 million

homeowners across the US and Canada, we are America’s largest

direct-to-consumer full-service provider of branded home services

and products. Our products, including the patented LeafFilter

gutter protection system, have earned numerous awards and

recognition from Good Housekeeping, Qualified Remodeler, Angi,

Consumer Reports, This Old House, and other consumer review

platforms.

We are powered by extraordinary

people. Our innovative products and reliable services are delivered

with convenience, excellence, and quality through 250+ regional

sales and installation offices and comprehensive field support

offices in New York and Hudson, Ohio. We’re proud to say we’ve been

consistently named one of the fastest-growing private companies by

Inc. 5000 and recognized as a top employer nationally. The benefits

of working at Leaf Home are wide-ranging and

include :

Industry-best compensation

packages | Fully paid health, dental, and vision insurance |

401k with company match | Paid time off including paid parental

leave | Individualized career development programs | On-demand

lunch program | Childcare assistance | Free gym membership |

Employee assistance programs, including legal, financial planning,

and counseling | Employee discount marketplace | Employee Resource

Groups such as VetConnect, DEI Committee, Women’s Committee.

Position

Summary :   Our outbound Appointment Setter is

responsible for speaking with potential customers regarding their

product needs and scheduling the customer for an in-home sales

consultation.

Essential Duties and

Responsibilities :

Initiate outbound calls for customer

leads generated from the canvassing

team.

Review information

provided by customers to confirm accuracy, and determine

availability for in-home sales

consultation.

Overcome

objections from potential customers regarding scheduling, cost,

etc. to schedule sales consultation as soon as

possible.

De-escalate the

call where appropriate and provide solutions that leave the

customer satisfied with the

resolution

Exceed customer

service expectations by providing an outstanding experience to

every potential

customer

Adhere to schedules

while maintaining an acceptable level of service, customer

satisfaction and

quality

Promote teamwork

through consistency, reliability, and group

cohesiveness

Must hold a

valid driver's

license.

Performs other

duties as assigned by supervisor.

Experience and Minimum

Qualifications :

High School Diploma or

equivalent.

Must possess

effective verbal and written communication skills and other

web-based programs

Must

possess multi-tasking proficiency in ability to type while speaking

to customers

Ability to work

independently as well as in a team

environment

Must be

customer-oriented and able to effectively trouble shoot and resolve

customer questions and

concerns

Ability to adapt to

new situations and learn

quickly

High level of

flexibility in a constantly changing

environment

Ability to make

decisions quickly by balancing company guidelines and customer

needs

High degree of

dependability, motivation, and

flexibility

Proficiency

using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint,

Project, and / or

Access).

Must be legally

authorized to work in the country of employment without sponsorship

for employment visa status (e.g., H1B

status).

Preferred Knowledge, Skills, Abilities, or

Certifications :

Previous experience in a dynamic call

center or customer service

role

Home Improvement

knowledge and or experience

Travel

Requirements : No travel

required.

Overtime / Additional Hours

Requirements : No travel

evenings and weekends dependent on business

needs.

Physical

Requirements

Normal Office

Environment

Indoor work in a

climate-controlled

environment.

Sedentary work.

Exerting up to 10 pounds of force occasionally and / or negligible

amount of force frequently or constantly to lift, carry, push,

pull, or otherwise move objects, including the human body.

Sedentary work involves sitting most of the

time.

Are We

Your Company?

Focused On

Growth   Leaf Home is dominating

the home improvement industry as we continue to grow. We work hard

and play harder. For us, we strive to be better than the best and

we want you to join in our success! With offices across the U.S.

and Canada, our team is diverse and strong. From marketing to

sales, installation, and service, we have the best team, right

along with the best home solutions. We are committed to our

employees’ growth, which we demonstrate by :

Innovating,

Always :  Leaf is focused on providing

cutting-edge solutions, both for employees and

customers

Partnering With

Our Customers : Building strong and trusted relationships is at the

core of everything we

do

Empowering Employees : Our

brand begins and ends with our people, and we provide opportunities

for growth and success in a supportive

environment

Supporting Our

Communities : Home is where the heart is, and we in turn strive to

give back to the communities that our customers and employees call

home

What do we

offer?

Industry-leading

compensation package

Fully

paid Medical, Dental, and Vision benefits after 90

days

401k Savings

Plan

Paid Time Off,

Comprehensive Health, Wellbeing, and Financial Wellness

Programs

Childcare benefits

to support families

Endless

opportunity for growth and advancement. Just ask our current

employees!

Other perks you

need to know about :

Employee assistance program – get 24 / 7

support in areas including legal, financial planning, and

counseling.

Employee

discount marketplace – enjoy discounts on thousands of products,

from cars to local

attractions.

Gym membership

compensation – your insurance will help cover the cost of your gym

membership!

Groups like Vet

Connect & the Women’s Committee to help you get involved and to

provide resources for your

success

Leaf Home Awards and

Accolades :   Leaf Home has been recognized as a

top workplace by The Plain Dealer, is a multi-year recipient of Top

Workplaces USA by Energage, and has been Certified™ by Great Place

to Work®. A few of our brands have also earned accolades,

including : LeafFilter

and Leaf Home Safety Solutions have ranked on the annual Remodeling

550 list

Leaf Home,

LeafFilter, and Leaf Home Safety Solutions have been recognized on

Qualified Remodeler magazine’s Top 500

list

Leaf Home is a Smart

Culture Awards honoree for its employee-focused

culture

Leaf Home is

recognized as a growth leader on both the Inc. 5000 and Inc. 5000

Regionals : Midwest lists

For a full list of awards earned

by our brands, please visit 

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www.leafhome.com / press / .

Diversity and Inclusion

Statement

Leaf Home Solutions is

committed to creating a diverse environment and is proud to be an

equal-opportunity employer. We strive to create an environment that

embraces differences and fosters inclusion.

Equal Opportunity

Statement

Leaf Home Solutions

will recruit, hire, train, and promote persons in all job titles

without regard to race, color, ancestry, national origin, gender

identity or expression, sexual orientation, marital status,

religion, age, results of genetic testing, veteran status, or

physical / mental disability (except where the disability prevents

the individual from being able to perform the essential functions

of the job and cannot be reasonably accommodated in full compliance

with the law).