Senior Technical Support Engineer

A company is looking for a Senior Technical Support Engineer Lead.

Key Responsibilities

Independently triage and resolve complex Tier 2 cases

Lead root cause analysis and corrective action planning

Provide strategic technical leadership across the Tier 2 function

Required Qualifications

Minimum of five years in a related position

Relevant industry recognized certificates preferred

Proven experience with .NET, MVC, and C#

Bachelor's or Master's degree in Computer Science, IT, or Telecommunications preferred, or equivalent working experience

Proven experience in diagnosing code-related issues and performance bottlenecks