Annuity Escalation Support Analyst (Charlotte, NC (Hybrid) or Remote)

Annuity Escalation Support Analyst (Charlotte, NC (Hybrid) or Remote)

Where you'll work : Our flexible, hybrid work model offers the option to work remotely or in the office.

How you'll contribute : As an Annuity Escalation Support Analyst, you'll be responsible for providing support on all escalations submitted from wholesalers on behalf of financial professionals and firms. This role will align directly to a Divisional Sales Manager and their Internal and External Wholesalers. Escalations will include, but not limited to, new business, licensing, post issue, and claims transactions. This role will be within Enterprise Operations but strongly partner with our distribution organization.

In this role, you'll get to :

• Partner with Wholesalers, Divisional Sales Manager, and Head of National Annuity Sales to provide escalation services for new business, licensing, post-issue, and claims transactions.
• Provide support our distribution business by working directly with our Third-Party vendor, Alliance-One, on all annuity escalations.
• Research and resolve wholesaler and financial professional service-related issues and all other inquiries while providing an excellent financial professional experience.
• Have direct advisor interactions via email correspondence or via phone.
• Have full accountability and ownership of problems until resolution.
• Other duties as assigned.

We're looking for people who have :

Research shows some people may not apply for a role if they don't check all the boxes of a job description. If you don't check every box listed, that's okay. We would love to hear from you.

What you'll receive :

Travel : None

Number of Openings : 1

The company and your department may occasionally gather in person throughout the year to foster a culture of belonging and promote team building. We'd love for you to join us during those company-wide and department-wide events to help you strengthen connections across the company.

Why join us? Brighthouse Financial is on a mission to help people achieve financial security. Our company is one of the largest providers of annuities and life insurance in the U.S., and we specialize in products designed to help people protect what they've earned and ensure it lasts.

We empower employees to collaborate, bring their passion to work, and make an impact. Our inclusive work environment fosters a culture that celebrates diverse backgrounds and experiences. You can find out more about our company culture by visiting brighthousefinancial.com / about-us / careers / .

We're one of the largest providers of annuities and life insurance in the U.S., and our commitment to being a great place to work has earned us recognition from Forbes as one of America's Best Midsize Employers, from Newsweek as one of the Most Trustworthy Companies in America, and as one of the Healthiest Employers of Greater Charlotte.