Desktop Support Technician

Role-Desktop Support Technician

Location-Austin, Texas (Onsite)

Max rate-30 / hr

Job Description :

• 5+ years + experience in supporting Sales related applications on IPad, IPhone and laptops and other mobile devices.
• Hardware repair of Laptops(HP & Lenovo) and iPads( standard and Air).
• Assist users in diagnosing issues and perform technical services related to SOLIDWORKS CAD / PDM.
• Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A / V scans.
• Experience on Office 365 application troubleshooting and licensing model
• Imaging of laptops to the standard image available.
• Setting the equipment's (laptops & iPads) as per customer policy.
• Advanced OS / software troubleshooting that cannot be resolved over the phone.
• Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
• Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
• Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
• Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.

Must have at least an associate degree or equivalent work experience, with at least five-year experience in Information Technologies. Must be familiar with and able to operate personal computers, printers and other related hardware. Experience with MS operating systems (Windows 98 through Windows 10), MacOS (OS 10+) and MS Office applications is also required (2010-O365)