IP Network Operations Specialist (NOS)

Role : IP Network Operations Specialist (NOS)

Location : Melbourne, FL

Duration : 12+ Months (temp to perm)

Pay Range : $35-$38.00 / hr W2

Shift hour : 1st Shift Onsite

Primarily 1st, but this is a 24x7 network control environment so may need to cover off and weekend shifts when needed.

IP Network Operations Specialist (NOS)

Job Description :

• Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
• Log calls and perform preliminary investigations into reported network issues.
• Create trouble tickets and initiate workflow for problem resolution.
• Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
• Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
• Interprets equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
• Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
• This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
• CCNA Certification or must obtain within 3 months of start date.

Required Qualifications :

with (2 to 4) years of prior related experience or 2 years post-Secondary / Associate's Degree with a minimum of (6) years of prior related experience.

Preferred Additional Skills :