Director, Client Success - Legal Operations

Join Goodwin's Global Operations Team

Make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team all business professionals at the firm you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognised as the "Best Business Team" by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Director, Client Success - Legal Operations

As the Director, Client Success - Legal Operations, you will serve as a senior leader within the Client Value team, responsible for driving strategic client engagement and delivering measurable value through innovative pricing models and client-centric solutions. This role will work closely with the Managing Director, Client Value, and serve as a key external-facing representative of the firm in client interactionsparticularly in the development and implementation of Alternative Fee Arrangements (AFAs). You will lead a growing team of Client Success Managers and collaborate cross-functionally with Pricing, Legal Project Management (LPM), Finance, and Client Development to ensure a seamless and value-driven client experience.

What You Will Do :

Client Engagement & Strategic Advisory

• Act as a senior liaison to clients, partnering with relationship leads and attorneys to understand client needs and deliver tailored pricing and service solutions.
• Lead external engagements focused on pricing strategy, AFA design, and value delivery.
• Serve as a trusted advisor to clients and partners on pricing innovation, profitability, and long-term relationship growth.

Pricing Strategy & AFA Development

Client Success Leadership

Cross-Functional Collaboration

Data & Insights

Who You Are :

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including :

Consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration. Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration. Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.