Customer Service Representative I

Job Description

Job Description

Overview : The Customer Service Representative supports our company divisions. They provide customer support by responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments and coordinating with Outside Sales and Distribution teams. The Customer Service Representative is a key role in our office.

Essential Responsibilities :

• Partner with assigned customer base to provide pricing, availability, and updates on order status.
• Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
• Enter component and sub-assemblies for sales and quotes.
• Administrative support including correspondence of email, fax, and providing return authorizations.
• Maintain a minimum profit margin.
• Complete component pricing and availability inquiries.
• Assist inside sales and outside sales team for research work, small projects and pricing.
• Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
• Other duties as assigned.

Minimum Qualifications :

Benefits :

Location : 3130 Intertech Drive, Brookfield, WI

EEO Policy : FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Working hours are 8 : 00am-4 : 30pm, Monday-Friday

8 hours per day excluding breaks