Call Center Representative

Job Description

Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills.

Responsibilities :

• Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
• Maintain a high level of professionalism and empathy while interacting with customers
• Have at least 2 years’ professional experience in Customer Service / Call Center environment.
• Must be able to handle all outbound and inbound calls for the Call Center.
• Must be fluent in English, read, write and converse in English.
• Must have both oral and written communication skills.
• Must have experience answering the phone proficiently and professionally.
• Must be able to respond to client’s inquiries.
• Must be able to follow up on customer calls.
• Must be able to identify and escalate priority issues.
• Must have Microsoft and Adobe experience.
• Must be able to pass a background check / government clearance.
• Must have maximum experience in a high-volume call center environment.
• Must have a high school diploma or higher.
• Must have minimal experience in skip trace.
• Perform data entry tasks to update customer information in the system
• Analyze customer situations to determine the best course of action and provide appropriate solutions
• Follow phone etiquette guidelines to ensure positive customer interactions

Experience :

This is a Full-time in person position Monday through Friday

from 8 : 30 – 5 : 00 PM EST except for Federal holidays.

Join our team as a Call Center Representative and make a difference in the lives of our customers.

Apply today!

Job Types : Full-time, Contract

Pay : $18.01 - $20.00 per hour

Benefits :

Schedule :

Work Location : Silver Spring, MD

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