Level 1 IT Technician

Level 1 IT Technician

Location : Everett Public Schools (K-12 Districtwide)

Reports To : IT Manager

Position Summary

The Level 1 IT Technician provides first-line technical support to staff, students, and administrators across Everett Public Schools. This role focuses on troubleshooting and resolving basic hardware, software, and classroom technology issues, while ensuring excellent customer service. The Level 1 Technician will also support the setup and maintenance of student and staff devices, assist with inventory management, and escalate complex issues to senior IT staff as needed.

Key Responsibilities

• Provide front-line technical support for staff and students across multiple K-12 schools, including help desk tickets, on-site visits, and walk-up support.
• Troubleshoot and resolve issues with computers, Chromebooks, MacBooks, printers, classroom displays, phones, and basic networking.
• Assist with the deployment, configuration, and collection of student and staff devices across the district.
• Perform software installations, updates, and account access troubleshooting.
• Support classroom instructional technology (projectors, interactive displays, audio / video systems).
• Maintain accurate documentation of support requests and resolutions in the district ticketing system.
• Assist with IT inventory tracking, labeling, and asset management.
• Follow all district IT policies, including data security and confidentiality guidelines.
• Provide excellent customer service by communicating clearly, respectfully, and promptly with staff, administrators, and students.

Qualifications

Required :

Preferred :

Working Conditions

Benefits

Salary

The pay range for this position is $60,000-$75,000 annually. The final salary within this range will be determined by the candidate's level of experience, education, and specific qualifications for the role.

The Everett Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex / gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work.