Communications System EngineerInsight Global • Inver Grove Heights, MN, US

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Communications System Engineer

Insight Global • Inver Grove Heights, MN, US

13 days ago

Job type

Full-time

Job description

Overview

Position : Communications Engineer

Location : Inver Grove Heights, MN (1 Day Onsite, 4 Days Remote)

Contract : 1 Year +

Pay Rate : $65 - $75 / Hour

Base pay range provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

Migration and support for Microsoft Teams Voice.
Lead or assist in migrating legacy telephony systems to Microsoft Teams Voice.
Troubleshoot Teams Voice issues including call quality, connectivity, and dial-plan configurations.
Collaborate with IT and business units to ensure smooth transition and adoption.
Administer and support Five9 or similar CCaaS platforms (e.g., NICE, Genesys, Cisco); configure call flows, routing logic, and agent profiles; monitor system performance and resolve service delivery issues.
Meet with stakeholders to understand business needs and translate them into technical requirements; document workflows and telephony use cases.
Maintain and monitor hardware / software for IP telephony systems (e.g., IP-PBX, SIP trunks, POE switches); address deficiencies and proactively resolve issues before they impact operations.
Use PowerShell and / or Python to automate tasks, generate reports, and streamline operations; develop scripts for provisioning, monitoring, and troubleshooting.
Analyze packet captures and voice traffic for QoS / COS compliance; implement bandwidth shaping and traffic prioritization strategies.
Participate in daily standups, sprint planning, and retrospectives; work closely with cross-functional teams in an Agile Scrum environment.
Maintain up-to-date documentation for system configurations, migration plans, and troubleshooting guides; prepare reports for leadership on migration progress, system health, and user feedback.

Qualifications

Core Must Haves

Migration and support for Microsoft Teams Voice.

Experience with Five9 or similar CCaaS platforms (NICE, Genesys, Cisco).

Deep understanding of telephony service delivery and its alignment with business goals.

Ability to design, implement, and maintain telephony infrastructure and solutions.

Scripting skills in Python and PowerShell for automation and troubleshooting.

Additional Qualifications

Experience working in an Agile Scrum methodology

Migration of legacy phone systems into Microsoft Teams Voice

TDM, IP-PBX, and VM / UM integration

PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)

PSTN connectivity – ISP provisioning / management

Ability to design, administer, troubleshoot, and support dial-plans and call flows / vectors.

Deployment of Microsoft Teams in a complex enterprise environment

QOS / COS traffic shaping / bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.

Understanding of Number Porting

Senior / Employment Details

Seniority level : Associate

Employment type : Contract

Job function : Information Technology

Industries : IT Services and IT Consulting

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System Engineer • Inver Grove Heights, MN, US

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