Operations Supervisor
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutionsall with a merchant-first mindset.
Our core values are the heart of our culture. We're looking for individuals who embody these principles every day. Merchant-first : We handle the logistics so our merchants can focus on what they do bestgrowing their business. Own it : We take ownership of our work, our mistakes, and our successes. People make ShipMonk : We believe in our team and invest in our people. Change the score : We challenge the status quo, constantly innovating and improving. Get sh
- t done : We're a fast-paced, high-growth company that values action and results.
What You'll Do :
Lead, manage and develop a team of 25 to 30 ShipMonk AssociatesCommunicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when neededUse software to keep records, edit, and manage the inventory flowFocus on the productivity, process, and quality of warehouse operations through warehouse KPIsReport to upper management on stock levels, issues, employee performance, etc.Constantly work to improve processesOptimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivityEnsure that facility equipment is properly maintained and safeCommunicate with the warehouse manager to make critical decisionsTrain new warehouse associatesOversee warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correctWhat You'll Need :
Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and / or Honorable Discharge from The United States Military as an NCO or higher rank preferredMinimum 2 years of experience in a supervisory roleWorking knowledge of inventory management softwareExcellent organization, planning skills, and strong attention to detailOutstanding communication and interpersonal abilitiesProven track record of taking ownership, driving results, and managing changeAbility to dive deep into data and provide thought-provoking, workable business solutionsAvailable to work on weekends, holidays, and overtime as neededAbility to work in a fast-paced environmentMust be able to stand for most of the dayAbility to lift up to 50lbs.ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
