Regional Director - New York, Massachusetts, California

Summary

The Regional Director oversees all telecommunications operations within an assigned region, ensuring service excellence, operational efficiency, and alignment with company goals. This role provides strategic and operational leadership to drive performance, manage resources, and support growth across network services, field operations, construction, and customer support functions.

Key Responsibilities

Lead and manage regional operations including field services, network deployment, construction, maintenance, and support teams.

Develop and execute operational strategies that improve service reliability, safety, quality, and customer satisfaction.

Oversee project delivery across the region, ensuring timelines, budgets, and quality standards are met.

Monitor regional KPIs and implement action plans to improve productivity and operational performance.

Partner with executive leadership to support organizational priorities, forecasting, and long-term planning.

Ensure compliance with regulatory requirements, company policies, and industry standards.

Foster a high-performance culture through coaching, development, and accountability.

Manage regional budget, staffing levels, and resource planning.

Build and maintain strong relationships with clients, vendors, and key stakeholders.

Represent the region in leadership meetings, strategic planning sessions, and customer reviews.

Perform other duties as assigned.

Qualifications

Bachelor's degree in Telecommunications, Engineering, Business, or related field (or equivalent experience).

8+ years of operational leadership experience in telecommunications or utilities.

Proven experience managing large teams and multi-state operations.

Strong knowledge of fiber, wireless, and / or network construction practices.

Excellent communication, leadership, and problem-solving skills.

Ability to travel regionally as needed.

EEO Statement

Timberline Communications Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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