Customer Service Representative / Receptionist

Job Description

Job Description

Salary :

Customer Service Representative / Receptionist

Cherry Glass & Aluminum is a locally owned, multi-generational company proudly serving Eastern Idaho and Western Wyoming since 1968. We specialize in commercial and residential glass solutionsincluding aluminum storefronts, commercial glazing, windows, mirrors, shower doors, and more. Our reputation is built on craftsmanship, reliability, and exceptional service.

Position Overview

Were seeking a Customer Service Representative / Receptionist to serve as the first point of contact for our companyboth in person and over the phone. This position plays a vital role in ensuring a positive experience for every customer, vendor, and guest who connects with us.

This person will act as a gatekeeper for the leadership team, while also routing calls, inquiries, and information efficiently to other team members including project managers, estimators, and installers. They will be responsible for ensuring calls and in-person visits are routed appropriately while maintaining a calm, professional, and welcoming environment. The ideal candidate will be a natural communicator, professional under pressure, and able to keep the office running smoothly while supporting the broader team.

Key Responsibilities

• Answer and route incoming calls to appropriate team members, including project managers, estimators, and leadership.
• Greet walk-in customers and visitors, providing assistance or direction as needed.
• Serve as a gatekeeper for the leadership teamscreening calls and visitors professionally and efficiently.
• Take accurate, detailed messages when necessary and ensure timely follow-up.
• Look up orders, job details, or project status updates within our project management software to assist customers or team members.
• Support daily office operations including filing, data entry, scheduling, and maintaining an organized front desk environment.
• Assist with communication flow between departments to ensure projects and customer needs are well-coordinated.
• Help maintain a welcoming, professional, and efficient office atmosphere that reflects Cherry Glass & Aluminums values.

Skills & Qualifications

Benefits (for Full-Time Employees)