Client Relations Director

Client Relations Director

Vixxo is seeking a Client Relations Director. The Client Relations Director will work closely with our key clients nationwide in the Retail industry. The Client Relations Director develops and manages key client relationships and identifies new business opportunities, thereby contributing to the growth of Vixxo. This role is charged with ensuring client retention, maintaining client satisfaction, driving client growth, and improving the overall P&L for their assigned portfolio of clients. Through partnerships with other Vixxo leaders, the Client Relations Director creates client value by developing innovative strategies and solutions that can be applied to key client challenges and requirements, taking a proactive approach to identifying marketplace trends and, where appropriate, assisting in the development of new product offerings and solutions that can bring value across their client portfolio.

The ideal candidate would be adept at developing and executing Key Account Plans that deliver sustained profitable revenue growth and ensure client satisfaction. The ability to work in a matrixed environment and communicate effectively across the client organization and within Vixxo will be critical to their success. Furthermore, the ideal candidate will have a proven track record of successfully navigating the complexities of big-box retail sales, driving revenue growth, and building strong, long-term relationships with key retail accounts. This role is ideal for someone who thrives in a fluid, ever-changing environment and is eager to contribute to various aspects of our operations. The successful candidate will be a key player in supporting multiple functions, handling diverse tasks, and driving overall operational efficiency.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Develop and execute Key Account Plans that deliver year-over-year profitable revenue growth and client satisfaction across the assigned client portfolio.
• Develop and manage key senior executive and functional leader client relationships. Engage regularly and develop deep relationships with multiple client stakeholders. Be acknowledged as a trusted advisor by your clients.
• Create incremental value by identifying additional business opportunities across clients that lead to mutually beneficial results.
• Communicate the client's goals. Represent the client's interests to Vixxo's internal stakeholders and develop solutions to support client needs and requirements. Monitor all major deliverables to ensure quality standards and client expectations are met.
• Partner with the operations leadership team to develop an operating model that focuses on delivering what our clients value, focusing on innovative, cost-effective solutions.

Qualifications and experience :

At Vixxo, we are an equal opportunity employer and "Value Differences!" We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this creates a competitive advantage. We do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, marital or familial status, military status, or religion.