Supervisor, Customer Serv PHC

Customer Service Manager Assistant

This employee will assist the Customer Service Manager in the supervision of staff by providing leadership and support to referral sources and customers while abiding by the processes and procedures set forth by Leadership.

Job Functions

• Supervision of staff
• Training of all Customer Service staff
• Monitors the flow of orders to and from the Customer Service Department
• Handles escalated situations with patients / customers or Referral Sources
• Processing of payroll for the department
• Recruitment, hiring, discipline, and supervision of the department
• Evaluations of the Customer Service Department
• Monitoring the number of incoming phone calls to determine if support is necessary
• Evaluation and recommendation of process improvement for the department