Technology Support Analyst

Join Optum, a global organization dedicated to enhancing health and well-being through innovative technology solutions. As a member of our team, your contributions will directly impact health outcomes for millions, connecting people with the care, pharmacy benefits, data, and resources they need to thrive. Experience a culture of diversity and inclusion, work alongside talented peers, and benefit from comprehensive career development opportunities. Be a part of our mission to advance health equity globally as we work together towards Caring. Connecting. Growing together .

The Technology Support Analyst acts as the primary on-site IT support for healthcare providers and practice managers, becoming the crucial touchpoint for technical assistance.

Key Responsibilities :

• Act as the on-site escalation contact for clinicians in need of technical support.
• Willing to travel within a 50-mile radius to provide on-site IT support.
• Carry out on-site troubleshooting through diagnostic techniques and effective questioning.
• Communicate effectively with customers regarding their support needs and resolutions.
• Direct unresolved issues to higher-level support as necessary.
• Log and document issues and their resolutions.
• Participate in on-call rotations to provide after-hours support.
• Install and maintain workstations, printers, phones, fax machines, and relevant software applications.
• Offer technical expertise and training to end-users to help resolve equipment or software issues.
• Diagnose, troubleshoot, and resolve various hardware and software issues, including operating systems, applications, and network configurations.
• Manage a heavy workload in a dynamic environment.
• Work independently while maintaining focus on priority items.
• Adapt to new technologies and help customers navigate technological changes.
• Coordinate system access and security changes with internal IT leadership, including communicating user ID and password information.
• Oversee outside contract resources for hardware installations and repairs as needed.
• Ensure physical security of IT assets and maintain appropriate data backups.
• Track inventory of new and old equipment and software effectively.
• Document all assets for management audit and legal compliance.
• Continuously improve and implement new procedures while maintaining professional relationships with all stakeholders.
• Support the vision and values of Optum while adhering to all company policies and procedures.

Collaboration :

You'll be recognized and rewarded for your performance in an environment that encourages your growth and offers clear guidance on success in this role, as well as opportunities for advancement.

Required Qualifications :

Preferred Qualifications and Skills :

The hourly pay for this position ranges from $28.27 to $50.48 based on full-time employment, influenced by local labor markets, education, experience, and certifications. We offer a comprehensive benefits package, incentive programs, stock purchase options, and a 401k contribution (all benefits subject to eligibility requirements).

At UnitedHealth Group, our mission is to enhance health outcomes while addressing barriers faced by diverse communities. We are committed to creating equitable care and minimizing our environmental impact, aligning our values with our mission.

UnitedHealth Group is an Equal Employment Opportunity employer, and qualified candidates will be considered without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status.

This is a drug-free workplace; candidates must pass a drug test prior to employment.