Hourly Manager

Basic Function :

The Hourly Manager delivers the Customer Promise through direction of crew, customer service and operations during assigned shifts. The Hourly Manager is responsible for restaurant operations during assigned shifts when the RM is not present.

Responsibilities :

Leads Shift Operations : Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.

• Provides production direction to crew in a clear, concise way (Leads Others)
• Sets an example for crew by working hard to implement shift plan ensure swift and smooth production (Gets Results)
• Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service (Solves Problems)
• Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions (Influences Others)

Leads Customer Promise Delivery : Motivates crew members to exceed customer expectations with food friendly service in clean surroundings.

Builds Crew Talent : Directs, trains and motivates crew members during shift on each of the workstations as needed to enhance restaurant results.

Assists with Restaurant Compliance : Adheres to compliance of government regulations, food safety, operations and KB / BKC policies and procedures relating to all activities in the restaurant during the shift.

Assists with Profit and Loss : Follows marketing plan and cash control / security procedures and helps to maintain inventory and labor costs.

Qualifications :

Perform such similar, comparable, or related duties as may be required or assigned.

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