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IT Support (Onsite Position)
IT Support (Onsite Position)Wavepoint3pl • Tonawanda, NY, US
IT Support (Onsite Position)

IT Support (Onsite Position)

Wavepoint3pl • Tonawanda, NY, US
5 hours ago
Job type
  • Full-time
  • Permanent
Job description

Job Description

Job Description

Description :

IT Support Specialist Wavepoint 3PL, a growing, energetic logistics company, is looking for a full-time IT Support Specialist. This is a permanent, on-site position based in Erie County.

Key Responsibilities

  • Provide technical support for end users via email, telephone, remote connection, and in-person.
  • Monitor systems for performance and integrity and proactively address issues.
  • Provision and deploy hardware as needed to support operations and administration, both onsite and remotely.
  • Install, configure, and update software on servers and PCs.
  • Utilize the helpdesk system to manage client support requests.
  • Diagnose and isolate hardware / software problems and coordinate solution response.
  • Coordinate with service and solutions providers to resolve system issues and alter services as directed.
  • Participate in Active Directory and network administration.

Requirements :

IT Support Specialist Education & Experience

  • 3+ years of professional IT experience.
  • Bachelor’s degree in management information systems, information technology, or related field.

    • Knowledge, Skills & Abilities

  • Experience administering and supporting :
  • Active Directory
  • Windows Server
  • Windows Professional
  • Office / Microsoft 365
  • Network wiring
  • Working knowledge of networking fundamentals (TCP / IP, wireless, switching, routing, firewalls). SonicWall experience preferred.
  • Able to problem-solve with minimal assistance or supervision.
  • Ability to work independently as well as in a team environment.
  • Effective communication with both technical and non-technical team members.
  • Travel as needed to remote sites, both locally and out of the area.
  • Must be able to sit at a desk for extended periods of time.
  • Extended periods of typing and computer use
  • Lifting : 0-20lbs. Often, 20-50 lbs. Occasionally, over 50 lbs. Rarely.
  • Occasional work from a lift or ladder
  • Due to travel outside of the home office, candidates are required to have a vehicle and a valid driver's license.

    • PIce154b9f4a9f-25405-38850831

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