Customer Services Associate

Description : About Us :

• If youre looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer :

Salary :  $17.00 / hr

Hours :  Thursday through Saturday, 8 : 15a to 5 : 00p

Start Date : Monday, 11 / 3 / 25

End Date : Saturday, 12 / 20 / 25

Job Functions :

Our Customer Services Associate (CSA) will participate in supporting the Tampa Bay community through running and supervising the Tampa Tent Donor Lane. Our Tent will be located again this year on North Rome Ave. The CSA will work in the tent assisting with donations being dropped off, interacting with donors, supervising volunteers assigned to Donor Lane, and periodically reporting donation counts. The CSA will work as a member of a large, fun team. The CSA will work directly with the public, Metropolitan Ministries employees, and volunteers. The Customer Service Associate will help provide vital support to Metropolitan Ministries and those we serve. Come join us and witness first-hand how this amazing community rallies to support those in need during the holiday season. Your participation in this holiday season tradition will help provide a happy holiday for so many!

Essential Responsibilities :

1) Responsible for greeting and thanking each donor who drives through the Tampa Tent Donor Lane (DL).

2) CSA will assist with collecting donations which will be tallied by weight and / or count.

3) CSA will collect donor bio information digitally, record donation amounts, and digitally send donor an emailed receipt.

4) CSA will train and oversee volunteers assigned to Tampas DL who will perform these same tasks.

5) CSA will assure protein counts are recorded in appropriate tracking software.

6) During distribution days, CSA will be available to guide and assist Holiday Volunteer Leaders (HVL).

7) Support the tent team in other tasks as assigned.

Requirements :

Education and Experience :

High School Diploma or GED completed.

Skills Requirements :

Must be able to work within a multi-disciplinary team framework; must be able to communicate effectively in English; must be dependable; demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity; ability to plan and organize work and attend to detail; ability to handle job-related matters in a professional and diplomatic manner. Customer service-oriented, positive, and helpful attitude.

Physical Requirements :

Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress. Must be able to lift 40 lbs and work in an area where temperature is not regulated; must be able to tolerate times when it is too warm and times when it is chilly.

Other :

Demonstrates a passion for the mission and vision of Metropolitan Ministries. Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org

Compensation details : 17-17 Hourly Wage

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