Technical Support Representative - Payments Industry

Job Description

Job Description

Position : Technical Support Representative Direct Reports : None

SUMMARY

Technical support specialist for POS and payment solutions including but not limited to : CLOVER, PAX, Valor, Pay Hub Gateway, Mobile and eCommerce. Additional internal IT support for technical and network support as needed.

ESSENTIAL DUTIES

Provides technical support

• Troubleshoots / gathers information on product problems
• Researches complex / unique information and responds in a timely manner
• Resolves hardware issues to ensure transaction processing
• Responds to escalated calls from other Technical Support Representatives
• Research and support troubleshooting IT issues that may impact internal and external communication and connectivity with partners and merchants
• Must work with inventory administrator to maintain acceptable levels of product

Satisfies quality assurance requirements

Establishes appropriate links for customer use

Provides CLOVER POS setup and support

Provides PAX POS setup and support

Provides Dejavoo setup and support

EDUCATION and / or EXPERIENCE

Requires technical High School Diploma (some college preferred or equivalent experience) and a minimum of three (3) years of technology experience (batching, printer problems, transaction processing systems and file building). Exceptional problem solving / assessment skills, strong verbal, written, research, organization, problem resolution and attention-to-detail skills required. Teamwork, follow-up skills, ability to multi-task and PC literacy also required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty adequately. The requirements listed above are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Skills and Skill Level

Other Qualities

Typical work day is 8 : 00-5 : 00 PM Monday through Friday; some weekend rotation is required

Please include salary requirements to be considered

Company Description

DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024 Winner)

Top 10 places to work in DFW

Inc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024

Small financial services firm with an amazing team environment

Generous benefits package

401K with employer match

Company Description

DFW's Best & Brightest Companies to Work For (2019, 2020, 2021, 2022, 2023, 2024 Winner)\r\nTop 10 places to work in DFW \r\nInc 5000 List of Fastest Growing Private Companies for 2021, 2022, 2023, 2024\r\nSmall financial services firm with an amazing team environment\r\nGenerous benefits package\r\n401K with employer match