Customer Service Representative

Job Description

Job Description

Join Shawn Dixon - Allstate, where providing exceptional customer service is at the heart of everything we do. Located in the charming town of Hillsborough, North Carolina, our agency is dedicated to delivering personalized insurance solutions that exceed expectations.

As a Customer Service Representative, you'll be the friendly face and voice of our agency helping policyholders navigate their coverage with ease, care, and confidence. Our team values compassion, integrity, and a customer-first mindset. You'll play a crucial role in ensuring every client feels heard, understood, and valued. Here, your contributions are recognized, and your growth is supported every step of the way.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Responsibilities

• Provide excellent service by assisting clients with billing, policy changes, and general inquiries.
• Maintain a positive, professional attitude in every customer interaction.
• Process policy updates, payments, and renewals accurately.
• Support account retention and cross-sell opportunities.
• Collaborate with the team to ensure a seamless client experience.

Requirements